Library
This evaluation helps programs collect data to measure client satisfactions through self-administered surveys. Open the PDF file to view the entire toolkit, including summary and guidelines, sample output data, and evaluation instruments. Many of these instruments can be accessed in editable Word or Word Perfect formats or viewed online in HTML format. Use the "Zipped Editable" link to download all of the sample instruments at one time.
Resources
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Client/Customer Satisfaction Survey -- Evaluation Tool Summary
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Zipped Editable Client/Customer Survey Tool Instruments
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Self-Help Access Center Customer Exit Survey Questions
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Self-Help Center Evaluation - Model Customer Satisfaction Survey
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NWLS Client Satisfaction Questionnaire
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Questions for I-CAN! Survey Module
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