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This evaluation captures "downstream" (after-service) actions of the client or service user and results (outcomes) obtained as a result of the help received.

Open the PDF file to view the entire toolkit, including summary and guidelines, sample output data, and evaluation instruments. Many of these instruments can be accessed in editable Word or Word Perfect formats or viewed online in HTML format


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  • Client/ Customer Follow-Up Interview- Editable Instruments Chart

  • Client/Customer Follow-Up Interview -- Evaluation Tool Summary

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