The Mediation Program run by Legal Services of Northern California's Senior Legal Hotline helps the elderly resolve their civil legal problems through effective communication and negotiation. When appropriate, callers to the hotline are referred to professional mediators who set up conference calls with both parties to resolve issues without the emotional stress, investment of time, and financial burden of resorting to litigation. A successful mediation not only resolves the immediate legal issue, but can foster healthier and more understanding relationships between landlords and tenants, neighbors, creditors and consumers that will preclude future legal problems.

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