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New AARP Report Highlights Importance of Individualized Approach to Aging and Disability

Friday, March 24, 2017

March 22, 2017

AARP Report Highlights State No Wrong Door Systems and Person-Centered Practices in LTSS

At this week's American Society on Aging Conference, the AARP Public Policy Institute released a report entitled "No Wrong Door: Person- and Family-Centered Practices in Long-Term Services and Supports (LTSS)," as well as a related "Checklist."

States are transforming their long-term services and supports (LTSS) access functions into Person-Centered No Wrong Door Systems that include an array of organizations, such as, Area Agencies on Aging, Centers for Independent Living, and state agencies such as Medicaid agencies and state units on aging. Older adults, people with disabilities, and their families can access services through these agencies in a variety of ways including in person, by telephone, and online.

The paper provides concrete examples of how seven No Wrong Door Systems--sometimes called Aging and Disability Resource Centers--are promoting person- and family-centered practice. The paper includes a toolkit of resources and contacts for states to learn more and even replicate these practices. A checklist--specifically created for this project--provides a roadmap for states to ensure that No Wrong Door Systems operate in a person- and family-centered way.

This paper is the first in a series of promising practices and emerging innovations reports. This series is a new feature of the upcoming, 3rd Long-Term Services and Supports (LTSS) Scorecard. The LTSS Scorecard--written by the AARP Public Policy Institute and funded by The SCAN Foundation and The Commonwealth Fund--measures state-level performance of LTSS systems that assist older people, adults with disabilities, and their family caregivers.

The Full Report is available at

The Checklist is available at


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